Accessibility

To this end, we work a great deal in order to enable customers with disabilities to fully access the organization's assets and the various bank services, both in the branches and in the direct and digital channels, such as internet services and the automated machines.

These accommodations are made in compliance with the accessibility laws and also beyond, and in close cooperation with accessibility consultants and professional entities in an effort to give our customers accessible service and an optimal customer experience.

FOR YOUR CONVENIENCE, WE HAVE COMPILED THE EXISTING ACCOMMODATIONS AT LEUMI ACCORDING TO THE NATURE OF THE DISABILITY:
 

• Hearing or speech

  • Inductive Loopset – a special device that assists hearing impaired customers who have a T model hearing aid.

  • Giving orders by fax – Leumi allows you to execute basic banking transactions by sending orders by fax.

  • The website – most of the pages on the Leumi website meet the AA Accessibility Standard.

  • Sign language interpreter – for complex financial issues requiring extended discussion, a meeting can be held in the presence of a sign language interpreter. The service is provided at the branch only and by prior arrangement. For further details regarding the service, ask the banker at your branch.

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  • Customer desire documentation - you can ask the banker at your branch to define in your account the manner of accessibility customized for you. This information will be available to the bankers whenever you go to receive service. The following are recommended values:

  • Speak slowly and clearly

  • Avoid contact by telephone

  • Service provided via an inductive loopset.
    
     

• Motor skills / wheelchair
  • Accessible branches – Leumi is working to make its branches accessible to customers with disabilities, among other things the following accommodations are being made: Accommodating the access to the branch, preparing accessible service stations, handicapped services, waiting stations and elevators.
  • Automated machines – at the ATM machines and the information stations height accommodations have been made for wheelchair-assisted customers and the user interface has been updated so that transactions can be executed using the keyboard instead of the touch screen.
  • The website - most of the pages on the Leumi website meet the AA Accessibility Standard.
  • Leumi *5522 - Leumi Digital brings the bank to you to the home, to the office or anywhere else you choose, via Leumi *5522 – the customer service call center of Leumi. Call *5522 from any telephone, or 03-9545522 from a landline phone.
  • Customer desire documentation - you can ask the banker at your branch to define in your account the manner of accessibility customized for you, such as receiving service at an accessible service station. This information will be available to the bankers whenever you go to receive service.
  • Mobile check deposit – a check deposit can be made by easy downloading and installation of the Leumi app onto your personal smartphone device, and this without coming directly to Leumi branches.
  • Generating a queue for service – at branches where a queue system is installed, you can also generate the queue via the outside and/or inside information stations. The information stations are customized for customers who use a wheelchair or have difficulty working with a touch screen.
    
     
• Leumi online
  • Bank Leumi invests greatly in order to make the website available and accessible to people with disabilities. In order to facilitate convenient and easy browsing, there have been made, among others, accommodations such as: text enlargement/miniaturization buttons, operational support through the keyboard, etc.

 

• Benefits for customers with disabilities
   

• Receiving service without waiting in queues – in order to receive the benefit, you are requested to present a valid disability certificate, which bears the text "exemption from standing in queues". Bringing the queue forward is irrelevant for services for which the queue has been scheduled by prior arrangement.

• Fees – a person with a disability, who carries a valid disability certificate, is entitled to execute, each month, 4 transactions by teller at a direct channel transaction price. To receive the benefit contact the banker at your branch and present a valid disability certificate.

 

CONTACT

Regarding any request, complaint, suggestion for improvement or simply a word of gratitude, we are here for you.
Two accessibility coordinators have been appointed at Leumi whose role is to lead and to coordinate the accessibility activity at the bank and to serve as an address for any inquiry regarding this issue:
1. Mr. Meir Roth – Building, Infrastructure and Vicinity Accessibility Coordinator
Tel: 076-8852543, Fax: 077-8956201
 

2. Ms. Hamutal Mahzari – Service Accessibility Coordinator
Tel: 076-8858412, Fax: 077-8958412
 

E-mail for inquiries regarding accessibility only may be referred to the following address:
Negishut.Leumi@BankLeumi.co.il

In the inquiry please specify contact details – details of the relevant branch and/or service, as well as any information that may shorten the handling procedure.

In order to receive a document located in the personal area of the online subscription, in accessible PDF format, you need to contact via the accessibility box (Negishut.Leumi@BankLeumi.co.il) and specify in the e-mail header – "request to receive a document in accessible format". In this request, the applicant is to specify the following details: Full name, telephone number, branch number and account number, name of the requested document, date of the requested document (if indicated) and e-mail address for sending the document in accessible format. The document in accessible format will be sent by reply e-mail within 14 days of the date of sending the request to the accessibility box.