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Help With Logging Into Your Account

Questions and Answers

 

  1. I received a pin-code envelope from the Branch, with a temporary password.  What do I need to do now?

    • The temporary password you received from the Branch is valid for only 30 days from the receipt of the envelope. Go to your account on the website, enter the temporary password appearing in the envelope. You will then be asked to choose a new password. For your convenience, click here for online security instructions for choosing a password. Your User ID field appears under “Identification details” at the top of the printout you received in the Branch.

  2. On entering for the first time, a message appears saying that the subscriber is blocked. What is the reason for this?

    • The initial password may not have been used during the first 30 days from receipt of the envelope with the password.

    • To release the subscriber, contact the Technical Support Center by telephone.

  3. I have forgotten my User ID. What should I do?

    • Please contact your bank branch to reset the User ID. 

  4. How do I retrieve the secured “website password”?
    • Contact the Technical Support Center to renew your password at telephone: 03-9544333.
  5. I have an error message upon entering my account? What does it mean?
    • Check again that the ID details you entered are correct.

      • If you are a new user: the User ID appears on the printout you received from the Branch, under “ID Details” at the top of the printout.  The temporary password is in the pin-code envelope.

    • Subscriber blocked
      • This message appears when the wrong ID details are entered more than 5 times.  
      • Contact the Technical Support Center at telephone: 03-9544333.
    • The service is unavailable

      • Open the Tools menu.  Choose “Internet Options.  ”Choose the “Advanced” divider In the “Security” option.  Check if the “USE SSL 3.0” option is marked.  If this option is not marked, mark it and refresh the browser.

      • If you receive the message again, contact Technical Support at telephone: 03-9544333
    • My password is about to expire
      •  Please note that your password is about to expire.  You can wait until you are required to change the password, or change it at this time, after entering the system.  After confirmation of the message, you can continue browsing the website as usual.

      • After entering the system, you can change your password according to the following instructions:

        • Choose My Leumi in the Tools menu at the top of the screen.
        • In the menu at the right of the screen, choose “Password and Definitions” (under the heading “Personal Definitions and Preferences”).
        • Choose “Change Password” from the available options.
    • The password entered has been used before

      • This message appears when a password is chosen that is the same as one of the last five passwords used to enter the system.

        Make sure to enter a new password that is different from the passwords you used before.  For your convenience we have provided you with instructions for choosing a password.