Similarly to many other global financial institutions, Leumi is a target of fraud attempts at by hostile agents. They utilize sophisticated methods for collecting data on customers for the purpose of accessing their accounts. One of these methods is sending electronic-mail (e-mail) messages, which contain a link to false websites. This threat requires adopting cautionary measures by both the bank and its customers.
Following is a list of rules and recommendations, which would assist you in safeguarding and protecting private details that you use for browsing the Leumi websites:
- It is recommended to type the bank's URL directly and not to access the site through links.
- When first accessing the website, ensure that the general form and external appearance of the website are familiar to you. Similarly, take note of the language used on the site. If you are used to logging in to your account through instructions provided in Hebrew, avoid entering your identification details on a screen written in a different language.
- When using Internet Explorer 7, the URL of a suspicious or false website will appear against a red or yellow background in the browser's address bar, and a warning will be displayed to its side.
Example
A website known to be false – colored red
A suspicious web site – colored yellow
Nevertheless, even if no warning signs appear, one must remain aware of suspicious signs.
- Under no circumstances should personal details (username, passwords, account number, credit card number etc.) be sent to any other person through e-mail, even if he or she identifies himself or herself as Bank Leumi or as identified with the bank.
- Whenever accessing the web site through a link that appears in an e-mail message, ensure that you indeed have arrived at the Leumi website (see the section “verifying the Leumi website on the Internet” in the section Instructions for Browsing through Your Leumi Account). Fraudulent activities often involve false web sites, which appear to be precise copies of the official bank’s website.
- Please note: Leumi does not usually send e-mail messages asking you to login to your account via an attached link.
- Should you receive an e-mail message that arouses your suspicions, do not click on the link that appears therein. Notify the support center immediately and send a copy of the message to abuse@bll.co.il
- If you have accessed an aforementioned link and entered your identification details, login to your account immediately via Leumi's official website and change your password immediately and review the recent transactions that were executed since feeding your details as aforementioned. It is also recommended to change your user name at your branch.
- Please note: when entering/sending your personal details pertaining to Leumi (including passwords), ensure that these web sites belong to Leumi’s official web sites.
Signs of Fraudulent Messages
- E-mail messages that expressly request sending identification details by e-mail.
- Messages that contain a note of urgency, which pressure you to provide or update your registration details at the bank (either through e-mail or prima facie through the bank’s website), while threatening to interrupt the service should you not comply with the request.
- E-mail messages that contain grammatical errors (these errors assist the messages to bypass content filtering mechanisms that usually exist in large companies).
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