Customer Relations Dept.
You may contact the Customer Relations department in one of the following ways:
- Fill out our electronic contact form
- Fax: +972-76-885-8688
Post: Bank Leumi le-Israel
PO Box 88
Lod, 7110002, Israel
When submitting a case concerning your bank account, be sure to include your account number, branch number, and ID number.
Please note: The Customer Relations department does not handle instructions to carry out account transactions on your behalf. For banking information and transactions, please contact the Leumi Call Center at *5522 or +972-3-954-5522
You may also consult our global locations directory to contact a Leumi office near you.
We're here for you!
As an organization that puts the customer first, Leumi is constantly striving to improve our services. It is with that in mind that the Customer Relations department handles submissions of all types concerning relations between the Bank and our customers. Whether a request, complaint, suggestion or a simple 'Thank you', we are here for you.
How your case will be handled
Once we receive your submission, we will confirm receipt, verify your details, and examine the issue with the corresponding branch's management. If necessary, we will seek legal consultation, and reply to you following legal advisement. For your information, if the answer you receive is unsatisfactory, you may appeal the decision before the Ombudsman's Office.
How to submit your case
With any submission, please be sure to indicate the responsible body and a full description of the event. If you wish to be personally contacted, please include your contact information – telephone number, email address, or postal address. Please note that any details you send to us are encoded and secured.
The Customer Relations department helps the bank improve our service to you, the customer, and for that purpose, the Bank's management thanks you in advance for contacting us.